Cleaning F.A.Qs

How do you decide what is “general cleaning” and what isn’t?

The rule of thumb is that if the task would typically be done weekly in cleaning, it is general cleaning, and we do it. If it is something that you would typically do once or twice a year, then that is categorized as “special cleaning.” You wouldn’t want to pay weekly for something that should only be done seasonally.

Why don’t you use crews of 3 & 4?

We found it too cumbersome to do a good job time-efficiently, we tried 3, and then 2. What we have found is that one person is the optimum and occasionally, as the situation demands it, we will have two people on site.

What about mildew stains?
We will clean the surfaces, but we cannot bleach stains due to toxicity and danger to your floor surfaces.

I have lots of collectibles and nic-nacs – How should we handle that?
That is up to you. We don’t go inside cabinets to dust routinely, but items out in the open will be moved and dusted unless you specify otherwise. Obviously, homes with lots of things to dust take longer than those without, so it will inevitably be reflected in the price of cleaning your home. If you have a particular item or items that you especially cherish and would like to minimize the risk of that item being broken or damaged, we will be happy to note such things and leave them alone. Unfortunately accidents do happen, but let’s minimize the risk where you see fit.

Do you “do windows”?
The routine we offer is inside and out of the front storm door, the back patio door, and inside of the window over the kitchen sink, all-weather permitting. Beyond that, you are better off calling a professional window washing company to “do windows.” We can highly recommend http://www.joshwashstl.com or Call Josh @ (314) 456-9296

Is there a better day of the week to be cleaned?
The old inclination of “getting it cleaned for the weekend” is now counter-balanced by “It stays cleaner, longer, if I get it done on Monday or Tuesday.” So, you decide. Then ask for your preference, and we will work with you as much as our schedule and your geography allows us.

How much will it cost to clean my home?

Every home is as unique as the homeowner but we make it simple by charging by the room. For instance kitchens are usually $20.00 and living rooms are $10.00. It may be more for pet hair and extreme clutter. Call us today at 314-229-7353 for a free phone estimate and schedule an appointment to meet with the owner Ron Brown.

Will you come on the same day and at the same time for each clean? While we can commit to a specific day, there are many factors throughout the day that may affect our actual arrival time. If you desire an estimated time of arrival on the day of your clean, please call us, and we’ll be glad to oblige.

Do I need to be home during the cleaning?

Absolutely not. In fact, most of our customers prefer not to be home when we clean!

What should I do with my pets during the cleaning?

If you have pets, we ask that you prevent them from entering the areas that we clean. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement.

What is your cancellation policy?

We request a 3- 4 day advance notice if you need to change or cancel your scheduled cleaning. If an emergency arises and you need to cancel your cleaning, please call with as much advance notice as possible, so that we may fit another cleaning in the slot. If you must cancel within 24 hours of your cleaning a cancellation fee of $30 will apply.

What cities and towns do you currently service?

Saint Louis City, South County, Clayton, Affton, Kirkwood, Webster Groves, Maplewood, Olivette, Ladue, Fenton, Chesterfield
and more…to many more to mention.

How long have you been in business?

We have been cleaning homes and business since 1999. Over the years we have built a reputation for outstanding service at affordable prices, and we want you to be next!

What happens if one of your employees gets injured in my home?

We do not have employees it’s the owner Ron or sometimes Stacy an independent contractor. You can not be sued or held liable for any injury to Ron or Stacy as they have their own insurance.

What if I am not satisfied with the cleaning that was done?

We advise all of our clients to discuss their concerns with Ron Brown. If something is missed or not done to your satisfaction, contact us within 24 hours and we will note your service report so it is taken care of on the next visit.

What should I do if something is broken by a house cleaner?

We are very careful and are very sorry when we break an item in a home. However , should this happen, please call Ron @ 314-229-7353 and we will be happy to resolve the matter to your satisfaction. We are fully insured for any damage or breakage we are responsible for.

If I am not going to be home, whats the best way for the team to come in?

Most clients provide us a key which is kept in a lock-box at the office and is coded with a number (your name and address are never on the keys). Other clients provide a code to the garage. If you are not providing a key or code, we ask that you be especially mindful of being available to let Ron and/or Stacy in to clean during their arrival window. If for some reason Ron is locked-out, a $50 charge will apply if we are unable to schedule something else for Ron that day or to reschedule your cleaning for that week.

Should I skip my vacation cleaning?

While you are on vacation, we still have you in our schedule. Please make arrangements ahead of time to allow your team to clean the house as usual, complete some special assignment during that period such as oven cleaning, refrigerator cleaning, window/wall washing, closet cleaning etc. or reschedule the cleaning. We understand that in some cases you may want to skip the cleaning during your vacation period, in that case a small surcharge may apply.

Will you provide the specific services I want? As often as I want?

A: YES! For most clients, the typical list usually includes: kitchens, bathrooms, dusting, vacuuming, emptying the trash. But some clients have “special” requests. We can customize your clean at any time to include other services you may need. These services can include things like cleaning out the fridge, changing the sheets, washing walls, polishing wood, deep cleaning the garage, and more. Just ask. We can usually accommodate any “special” requests you may have.

Why should I trust Today’s Cleaning Service with my home/office?

As we are a family-owned business, we understand the importance of having an excellent relationship with our clients, and we work hard to build a long-lasting partnership with you. We have been around for over 15 years and serve Saint Louis and surroundings, so you can depend on us to be around for the long-term and keep our high standards.

How do I get ready or prepare for the cleaning?

Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household/office. Clutter is the #1 thing that slows us down, but Ron doesn’t mind picking up for you before he and/or Stacy clean your home or office.

How do I make my payment?

Payment is due at the time of service. We accept cash or checks/money-orders payable to Today’s Cleaning Service or Ronald Brown. Returned checks are subject to a $15.00 processing fee. You can also use PayPal by sending the money to payments@todayscleaning.com

What if I only need a few of my rooms cleaned?

That’s not a problem! If you have a verbal agreement with Today’s Cleaning you can choose what you want cleaned in your home for the amount of time that the Ron is there. In this case Ron usually charges by the hour. If you do not have a verbal agreement and only want a one-time cleaning, that is $100 + tax for a cleaner to be in your home for up to 4 hours.

Do you offer detail cleanings?

Yes, if you have a verbal agreement with Today’s Cleaning Service, you can substitute your regular cleaning with a detail cleaning. Please understand that the cleaner Ron and/or Stacy will only be in your home for the agreed amount of time. If you need the cleaner in your home for additional time it is $30 + tax per hour for each cleaner. If you do not have a signed agreement with Today’s Cleaning Service , our deep cleanings are priced based on square footage, how frequently your home is cleaned, the number of people living in your home, and the number of pets in your home. Please call 314-229-7353 or email ron@todayscleaning.com for details and scheduling.

What kind of products do you use?

We use a variety of products appropriate for home cleaning such as Pine Sol, Scrubbing Bubbles, If you would like to use a specific product in your home, please leave it out on the counter for the cleaner to use. We are looking into effective green cleaning products as we want the health of you and yours and Ron and Stacy to not be effective by toxins that are in non-green cleaners.

Do homeowners need to provide anything for the cleaners?

Not unless you want to! If a homeowner would like to provide a self-wringing mop in good condition we will use that mop. Otherwise, we will use our mop with cleaning pads. If a homeowner would like the cleaner to use a specific product, we ask that it be left on the counter for the cleaner to use.